‘I’m a refugee, will you rent to me?’
Late last year, Open Doors contacted Welsh Refugee Council to learn more about the experiences of refugees that live within the private rented sector in Cardiff. Services Manager, Salah Rasool spoke to us about the difficulties that he had within his role to encourage landlords in accepting tenants that had refugee status. 
He spoke to us about the stigma and prejudice attached to refugees and how for a lot of landlords, the reluctance to let their property to this group of people was mostly due to a ‘fear of the unknown’. We wanted to address this issue and what better way to do that than by actually speaking to tenants that were here as refugees and had experience of renting a home from a private landlord? 
With the help of a number of generous volunteers willing to share their stories, we were able to compile a series of videos with tenants on what makes them a good tenant and what they would advise others in their position. We hope that these videos will help to encourage landlords to be open to the idea of renting their property to a wide range of tenants. You can check out the videos on our YouTube channel, and we will be adding a new one to this page each day this week to mark Refugee Week. Each answer has been recorded in English and the interviewee’s native language. 

We asked everyone who took part to share a piece of advice that they would give to a new tenant in their positon. Below is a summary of what was shared. 
1) As a new tenant it is important to know your rights. 
Do your research, ask a lot of questions, seek help especially before entering in to any dispute with your landlord or letting agency. This is the case even if you have been renting for a long time! 
2) You are not alone. 
There are lots of organisations that can help you by offering free impartial advice and guidance. We have listed a number of agencies and how they can help in our useful information section of our website. 
3) Be aware of your responsibilities.
When you move in make sure to register with the utility providers as soon as possible. These include calling your electricity, gas and water suppliers. Be sure of who you need to report problems to. This could be your letting agent or your landlord depending on who is managing the property. Understand your tenancy agreement before signing and after. Support agencies can help you to do this!
Tenants – if you have questions about your tenancy or feel that you have been treated worse than others because of who you are then get in contact with us.  
Landlords - If you are looking for potential tenants and are unsure of the process of renting a property to a person with refugee status then please contact Open Doors. Alternatively you can contact Welsh Refugee Council and speak with the Move-On Project Team. 


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